What I'm Seeing Now

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Measure Twice, Cut Once

This is a contractor who might profit from the saying to Measure Twice, Cut Once.

He maintains the work he contracted for has been "substantially completed," and "to a professionally-acceptable manner," as stipulated in the contract.

This is the new master bedroom closet, and the new master bedroom closet doors.

  • The corners are not square.
  • The opening is wider at the top than at the bottom.
  • The right side is higher than the left side.
  • The doors don't open all the way.
  • The right door doesn't close all the way. 
  • The doors don't fit level or plumb into the opening.
  • The finish work was done with plywood. (!)
  • The "finished" work was not sanded.
  • The end of the "finished" work was not sealed.
  • The entire job was redone twice due to complaints.

You are looking at the latest, and, according to the contractor, final "finished" product.  He says it is fine.

My recommendation:  the contractor does not have the power in these circumstances.  The contractor is the employee, bound by contract to complete work in a way that does not simply satisfy his clients, but makes them proud.  When there is no pride displayed by the contractor, certainly no pride can be felt by the client.  Another old saying, not that old really, but one I heard over and over in MBA school in the 70s, and said by the business leader Armand Hammer -

"If you don't take care of your customers, someone else will.

 

 

Jay Markanich Real Estate Inspections, LLC  

Based in Bristow, serving all of Northern Virginia.

Office (703) 330-6388   Cell (703) 585-7560

www.jaymarinspect.com


Comment balloon 19 commentsJay Markanich • May 28 2016 03:35AM

Comments

Sloppy stuff...and often if the same contractor repeats the process ...it's the same stuff....different day.

Posted by Sally K. & David L. Hanson, WI Realtors - Luxury - Divorce (EXP Realty 414-525-0563) over 2 years ago

I agree with Sally/David - My first thought was "sloppy." That was an unprofessional job.

Posted by Kat Palmiotti, The House Kat (Grand Lux Realty, Monroe NY, 914-419-0270, kat@thehousekat.com) over 2 years ago

Thats not a great job, but in defense those doors are no picnic.

Posted by Dennis Swartz, MBA, GRI...experience counts! (Full Circle Property Management) over 2 years ago

That's another old saying that works, S&D!

All of that, Kat.  And too bad.

Dennis - level and square is pretty much basic carpentry.  And the opening is too small for those doors!

Posted by Jay Markanich, Home Inspector - servicing all Northern Virginia (Jay Markanich Real Estate Inspections, LLC) over 2 years ago

Jay Markanich - we see a lot of this less than perfect workmanship these days - it's a reall shame

Posted by Jennifer Mackay, Your Bay County Florida Realtor 850.774.6582 (Counts Real Estate Group, Inc.) over 2 years ago

Good morning Jay. This guy must be a former employee of All My Sons Movers. They claim if is not damaged they did not move it! I thinks this guy feels the same way! Enjoy your day!

Posted by Wayne Martin, Real Estate Broker - Retired (Wayne M Martin) over 2 years ago

Looks like someone needs to go back to Door Installation 101 class.

Posted by Liz and Bill Spear, RE/MAX Elite Warren County OH (Cincinnati/Dayton) (RE/MAX Elite 513.520.5305 www.LizTour.com) over 2 years ago

It is indeed very sloppy and a very unprofessional job.  He doesn't appear to take pride in the quality of his work....and unfortunately there are a lot of those out there.

That is the reason why I never pay in full before the work is completed.... I always hold back at least 10-15% until the job is done to my satisfaction.

Posted by Gloria Valvasori, Accredited Senior Agent, REAL Experience | REAL Commitment | REAL Results! (BETTER HOMES AND GARDENS REAL ESTATE SIGNATURE SERVICE) over 2 years ago

Nothing a few shims and some caulk can't fix. eh. Jay?

Posted by Kevin J. May, Serving the Treasure & Paradise Coasts of Florida (Florida Supreme Realty) over 2 years ago

When you take your hard-earned money and hire someone to make your home better, and this is what you get, it can be so discouraging. But I can't imagine the frustration if someone believes this is 'finished and fine.' 

Posted by Mimi Foster, Voted Colorado Springs Best Realtor (FALCON PROPERTY SOLUTIONS ) over 2 years ago

Very sad that this contractor really thinks this is acceptable workmanship, Jay Markanich. Looks like a fix is needed and it will not be just a matter of leveling the doors.

Posted by Sandy Padula and Norm Padula, JD, GRI, Presence, Persistence & Perseverance (Realty National) over 2 years ago

Jennifer - that seems to be the rule these days - the Golden Rule is very tarnished.

Well, Wayne, these doors weren't damaged and they wouldn't move right.  Seems to fit the model?

Bliz - along with framing, finishing, and painting.

Gloria - these folks held some back and wanted me to look at things prior to any final payment.  Perhaps my report may have given them justification for holding back the remainder?

 

Posted by Jay Markanich, Home Inspector - servicing all Northern Virginia (Jay Markanich Real Estate Inspections, LLC) over 2 years ago

Kevin - don't ever forget the ABC gum.  I prefer fruit to mint - sticks better.

Hi Meems - he thinks a lot about this job was finished.  Way contrary to what my report had to say...

S&N - if this was his third try at them, as he said, clearly he needs to hire a door guy.

Posted by Jay Markanich, Home Inspector - servicing all Northern Virginia (Jay Markanich Real Estate Inspections, LLC) over 2 years ago

Does anyone on this crew have a carpenters square?  Even after an evening on the patio with friends I can see the problem.  Is there a phone outlet in that closet?

Posted by Stephen Weakley (Nationwide Mortgage Services) over 2 years ago

Same guy as the phone jack, Stephen.  And what do you know, they found complaints about him on two county sites.

Posted by Jay Markanich, Home Inspector - servicing all Northern Virginia (Jay Markanich Real Estate Inspections, LLC) over 2 years ago

Makes me think about the guy(s) that did that closet job. When he gets finished, backs away and says.... Looks good! Huh?

Posted by Fred Hernden, CMI, Albuquerque area Master Inspector (Superior Home Inspections - Greater Albuquerque Area) over 2 years ago

Straight and true!  These guys will never give up, right Fred?

Posted by Jay Markanich, Home Inspector - servicing all Northern Virginia (Jay Markanich Real Estate Inspections, LLC) over 2 years ago

Seems the owner wanted to save some money hiring someone who has no clue what they are doing. 

Posted by Inna Ivchenko, Realtor® • Green • GRI • HAFA • PSC Calabasas CA (Barcode Properties) over 2 years ago

Apparently this contractor has been around for a while, Inna.  But you are right, clearly he doesn't do doors very well!

Posted by Jay Markanich, Home Inspector - servicing all Northern Virginia (Jay Markanich Real Estate Inspections, LLC) over 2 years ago

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