This is a contractor who might profit from the saying to Measure Twice, Cut Once.
He maintains the work he contracted for has been "substantially completed," and "to a professionally-acceptable manner," as stipulated in the contract.
This is the new master bedroom closet, and the new master bedroom closet doors.
- The corners are not square.
- The opening is wider at the top than at the bottom.
- The right side is higher than the left side.
- The doors don't open all the way.
- The right door doesn't close all the way.
- The doors don't fit level or plumb into the opening.
- The finish work was done with plywood. (!)
- The "finished" work was not sanded.
- The end of the "finished" work was not sealed.
- The entire job was redone twice due to complaints.
You are looking at the latest, and, according to the contractor, final "finished" product. He says it is fine.
My recommendation: the contractor does not have the power in these circumstances. The contractor is the employee, bound by contract to complete work in a way that does not simply satisfy his clients, but makes them proud. When there is no pride displayed by the contractor, certainly no pride can be felt by the client. Another old saying, not that old really, but one I heard over and over in MBA school in the 70s, and said by the business leader Armand Hammer -
"If you don't take care of your customers, someone else will."
Jay Markanich Real Estate Inspections, LLC
Based in Bristow, serving all of Northern Virginia.
Office (703) 330-6388 Cell (703) 585-7560