What I'm Seeing Now

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Therapy Anyone?

Last fall we went to Disney World.  On the Jungle Adventure ride in the Animal Kingdom, we stopped to watch a group (herd?, pod?, flock?, cathedral?) of gorillas sitting and eating.

The big male looked at our bus.  Looking directly at me, and snorting, he got up and did this.

Now, looking at me on a bus I probably would have done the same thing.  Butt still...

This guy paused for a minute before making his way into the brush.

I got the message.  Communication sent.

I remember from MBA school that communication involves four things:

Output - a message is sent.
Input
- the message is received.
Function
- something has to be done with that message.
Feedback
- the party receiving my message needs to reply back in some fashion, perhaps having done the thing I had asked.

WITHOUT ALL FOUR OF THOSE CRITERIA BEING SATISFIED, THERE IS NO COMMUNICATION.

That is why I don't consider email to be valid business communication.  When I send an email, often I don't know if the last three criteria have been met.

Sometimes I have to ask again if they got it.

There are times when I just want to strip, walk into the brush, and show the world my best side as I walk in that direction.

PURE COMMUNICATION.


Get the message?

 

 

Jay Markanich Real Estate Inspections, LLC  

Based in Bristow, serving all of Northern Virginia.

Office (703) 330-6388   Cell (703) 585-7560

www.jaymarinspect.com


Comment balloon 26 commentsJay Markanich • May 06 2012 04:10AM

Comments

Good morning Jay,

Great message, and one of the most creative blogs for getting your point across ever - love it!

Posted by Lisa Von Domek, ....Experience Isn't Expensive.... It's Priceless! (Lisa Von Domek Team) almost 7 years ago

Oh, I so know what you mean.  Email does not capture the tone/feeling and is often misunderstood.  I was just mentioning that the other day.

Posted by Debbie Gartner, The Flooring Girl & Blog Stylist -Dynamo Marketers (The Flooring Girl) almost 7 years ago

Lisa - get the message?  Not intended at you of course, or anyone here.

Debbie - this was not about the old communication lesson, which you no doubt heard in school.  I am making a statement and sending a message.

Let's just say here is what I'm feeling at the moment...

Posted by Jay Markanich, Home Inspector - servicing all Northern Virginia (Jay Markanich Real Estate Inspections, LLC) almost 7 years ago

Great analogy - email and other on-line 'communication' techniques like blogging are often poorly received or at the very least mis-received.

Posted by Wayne and Jean Marie Zuhl, The Last Names You'll Ever Need in Real Estate (Samsel & Associates) almost 7 years ago

And I'm walking into the brush W&J!

Posted by Jay Markanich, Home Inspector - servicing all Northern Virginia (Jay Markanich Real Estate Inspections, LLC) almost 7 years ago

Nice reminder of OIFF in communication. Also a reminder that even gorilla Moms must spend time teaching manners haha

Posted by Leslie Godbold, Motivation Speaker, Radio host "Positively Living" (WZGM AM1350 Independent Asheville Radio) almost 7 years ago

Hi Jay.  We were just having a conversation the other day that without face-to-face or verbal contact, written communication such as texting and emails are so often misinterpreted.

Posted by Linda Blumenthal, NYS Licenced Real Estate Salesperson, CBR (Hampton Crossing - Licensed Real Estate Salesperson - 631-466-4087) almost 7 years ago

Thanks Leslie.  My mom did spend a lot of time teaching me manners, but sometimes I just want to go ape.

Linda - while I hate the new society's form of "communication," which is nothing of the sort, the message I am sending is in the photo!

Posted by Jay Markanich, Home Inspector - servicing all Northern Virginia (Jay Markanich Real Estate Inspections, LLC) almost 7 years ago

This is very true of email or text. Unless you hear back that the message was received and absorbed, you often wonder if something went wrong with the transmission.

Posted by Kathryn Maguire, Serving Chesapeake, Norfolk, VA Beach (GreatNorfolkHomes.com (757) 560-0881) almost 7 years ago

Hence, Kathryn, so much electronic misunderstanding.  Is my message in the photo clear?  Not sent to you, of course...

Posted by Jay Markanich, Home Inspector - servicing all Northern Virginia (Jay Markanich Real Estate Inspections, LLC) almost 7 years ago

That is one reason I often request a read receipt when sending an important email. And they are often ignored. I would like to send that same message at times. 

Posted by James Quarello, Connecticut Home Inspector (JRV Home Inspection Services, LLC) almost 7 years ago

Well said, Jay.  I love email for quick communication, but I do get concerned when time lapses without a response.  Then I wonder if I've met the second condition in your list.  That is normally followed up by a call.  Which begs the question, "Why didn't I just call to start with?"  8-)

Posted by Mike Cooper, GRI, Your Neighborhood Real Estate Sales Pro (Cornerstone Business Group Inc) almost 7 years ago

Hi Jay - It's a shame you clouldn't complete that particular communication by giving the gorilla a bit of feedback.

Posted by Dick Greenberg, Northern Colorado Residential Real Estate (New Paradigm Partners LLC) almost 7 years ago

I like to use email as confirmation of the details from the discussion we just had so that I essentially have a written memo of what we agreed on verbally.

Posted by Ralph Janisch ABR CRS Broker, Selling Northwest Houston to good people like you! (Janisch & Co.) almost 7 years ago

Jay, Great analogy and nice pic. I think I have got the message a few times ; ) 

Posted by Donald Hester, NCW Home Inspections, LLC (NCW Home Inspections, LLC) almost 7 years ago

Jay - Words are often a very inadequate method of communication, and the animal kingdom seems to have mastered the art of expressing themselves non-verbally.

Posted by John Mulkey, Housing Guru (TheHousingGuru.com) almost 7 years ago

Jim - I bet!  I want to send it often, like right now to a couple of people (not on this site...)

Mike - it is great to get the same message to many people at the same time.  I sent a photo of the knee injection to my kids, without caring if I got a response or not.  And I got a response from them all!

Dick - I could have!  As you may know, those "safari" buses do not have windows, so I could have hung out the side very well.  The rest of the bus might not have enjoyed it though.  And Magilla may have attacked!

J&R - confirmation would be the end of the loop!  So you are the respondee.

Posted by Jay Markanich, Home Inspector - servicing all Northern Virginia (Jay Markanich Real Estate Inspections, LLC) almost 7 years ago

Don - and I have given that message a few times!  Literally.  Once to a soccer goalie when everyone's attention was directed the other way.  He got it though!

They have John, and you go best with what works!  They do it pretty well.

Posted by Jay Markanich, Home Inspector - servicing all Northern Virginia (Jay Markanich Real Estate Inspections, LLC) almost 7 years ago

You know what happens when you "ass u me"....and sending email can be just that !

Posted by Sally K. & David L. Hanson, WI Realtors - Luxury - Divorce (EXP Realty 414-525-0563) almost 7 years ago

And, S&D, ASSuming that someone got the email is just as bad...  Hence my post.

Posted by Jay Markanich, Home Inspector - servicing all Northern Virginia (Jay Markanich Real Estate Inspections, LLC) almost 7 years ago

Morning Jay sir communication is the name of the game.  Just think of what this world would be without it.  Enjoy the day

Posted by James Dray, Exceptional Agents, Outstanding Results (Fathom Realty AR LLC) almost 7 years ago

Thanks James.  Some things are communication and other things are called "communication," but are not!

Posted by Jay Markanich, Home Inspector - servicing all Northern Virginia (Jay Markanich Real Estate Inspections, LLC) almost 7 years ago

Jay -- what you are pointing out is the difference between a monologue and a dialogue.  Not to be confused with a diatribe.

Posted by Steven Cook (No Longer Processing Mortgages.) almost 7 years ago

Or a broadside gorilla polemic Steven.  You are right there!

Posted by Jay Markanich, Home Inspector - servicing all Northern Virginia (Jay Markanich Real Estate Inspections, LLC) almost 7 years ago

I'm thinking that e-mail is not the only media that lacks the required elements. If the message is unsolicited, most often one or more of the elements will be missing. Hard not to get SOME reaction face to face.... or at least face to.... whatever.

Posted by Brad Rachielles, REALTOR, CDPE, Upland, CA (CENTURY 21 Peak, Ca BRE# 01489453) almost 7 years ago

It surely isn't Brad, but try to get kids these days to interact in a social setting.  Or while all together in a restaurant or sitting at a table celebrating a birthday.  It is interesting to watch.

Posted by Jay Markanich, Home Inspector - servicing all Northern Virginia (Jay Markanich Real Estate Inspections, LLC) almost 7 years ago

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