Last fall we went to Disney World. On the Jungle Adventure ride in the Animal Kingdom, we stopped to watch a group (herd?, pod?, flock?, cathedral?) of gorillas sitting and eating.
The big male looked at our bus. Looking directly at me, and snorting, he got up and did this.
Now, looking at me on a bus I probably would have done the same thing. Butt still...
This guy paused for a minute before making his way into the brush.
I got the message. Communication sent.
I remember from MBA school that communication involves four things:
Output - a message is sent.
Input - the message is received.
Function - something has to be done with that message.
Feedback - the party receiving my message needs to reply back in some fashion, perhaps having done the thing I had asked.
WITHOUT ALL FOUR OF THOSE CRITERIA BEING SATISFIED, THERE IS NO COMMUNICATION.
That is why I don't consider email to be valid business communication. When I send an email, often I don't know if the last three criteria have been met.
Sometimes I have to ask again if they got it.
There are times when I just want to strip, walk into the brush, and show the world my best side as I walk in that direction.
Get the message?
Jay Markanich Real Estate Inspections, LLC
Based in Bristow, serving all of Northern Virginia.
Office (703) 330-6388 Cell (703) 585-7560