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Product Registration

This post is about product registration.

We built our house 14 years ago.  We have been the only owners.  And it's official.  Every appliance that came new with our house has died and been replaced.

The last to go was our dryer.  Electric and well used, it died a couple of days ago.

When I shop for new appliances, I check the product recall list first.

It's easy to do.  Go to the Consumer Product Safety Commission.  These are the folks that receive consumer complaints about products and go about testing them.  They do more than that, but basically that is what it is.

As a home inspector I have signed up for notifications from them, specifically Household Products and Child Safety.  They send me emails, sometimes more than one in a day, to notify me of recalls of products in those categories.

IT'S AMAZING HOW MANY RECALLS THERE ARE!  YOU HAVE TO STAY ON TOP OF IT!

You can sign up too.  Click here.

So, I tried our new dryer.  It worked great!

It was time to register it.

When I buy appliances, I never buy the cheapest and never the most expensive.

I go for something upper middle, AND ON SALE!

Finding one we liked, and on sale, the retailer delivered it, hooked it up and we began using it.  The old one is probably making new friends at the landfill right now.

AT THIS POINT, IT IS VERY IMPORTANT TO REGISTER YOUR NEW APPLIANCE WITH THE MANUFACTURER!

Why?

There may be a recall!  There may be an issue down the road!

REGISTERING THE PRODUCT GIVES THE MANUFACTURER THE ABILITY TO NOTIFY YOU IF/WHEN SOMETHING POPS UP!  AND WHAT POPS UP MIGHT BE SERIOUS ENOUGH THAT THEY WILL GIVE YOU A NEW UNIT TO REPLACE THE RECALLED ONE!  LIKELY THEY WILL SIMPLY REPLACE THE BAD PART.

And dryers can have problems I would not like to deal with - like fires, electrical issues, dangers with the drum, etc.  If something happens I want them to tell me!

In this case, I went to the Whirlpool site, found Product Registration, and put in the relevant information.  It's easy!  It's quick!  You should always do this.

True confessions:  when I register, I skip all the demographic stuff and don't give them the permission to contact me with future "special offers" and such.  I just want to know if/when there is a problem.

And I have never been contacted by the manufacturer of anything I have bought to be warned of a problem.  Maybe that's because I buy the upper-middle quality, I don't know.  But I have the peace of mind to know they will if they need to.

My recommendation:  take the time to register your new appliance or device!  It might pay real dividends in the future, avoiding you problems that could be serious!

 

 

 

Jay Markanich Real Estate Inspections, LLC  

Based in Bristow, serving all of Northern Virginia.

Office (703) 330-6388   Cell (703) 585-7560

www.jaymarinspect.com


Comment balloon 61 commentsJay Markanich • December 04 2011 05:06AM

Comments

Smart thinking, Jay.  I like your logic in how you buy.  I'm really bad about registering, but you are I right, we really should.

Posted by Debbie Gartner, The Flooring Girl & Blog Stylist -Dynamo Marketers (The Flooring Girl) over 7 years ago

I was thinking of you when I wrote this Debbie, and your former existence in corporate marketing.  When I fill those things out I never put in the demographics, and it's the marketing department who is very, very interested in that info!

I especially like the line, "Please check the box to all appliances you intend to buy in the next year."  Right, like I'm telling them that!

Posted by Jay Markanich, Home Inspector - servicing all Northern Virginia (Jay Markanich Real Estate Inspections, LLC) over 7 years ago

  We are in the replacement cycle and hoping the study of comsumer reports and recommendations of others reduce the need to respond to recall,...but you just never know what may creep up into the mechanical undoings of appliances.

Posted by Sally K. & David L. Hanson, WI Realtors - Luxury - Divorce (EXP Realty 414-525-0563) over 7 years ago

Great advice here Jay.  I'm pretty good at registering but on many smaller items not so good.  

- John

Posted by John F Muscarella, Broker/Owner, Venice, FL, Florida's Suncoast (RIVER FARM PROPERTIES, LLC) over 7 years ago

Sally and David - and there are SO many recalls!  It's best to be on top of the problem before it begins.

John - things like little games and what not aren't dangerous, but the big appliances can be, so it's best to register.

Posted by Jay Markanich, Home Inspector - servicing all Northern Virginia (Jay Markanich Real Estate Inspections, LLC) over 7 years ago

I consider myself a pretty savvy buyer of most products, but you have shared great advice. I don't do the research to the extent that you do. Thank you

Posted by Joe Petrowsky, Your Mortgage Consultant for Life (Mortgage Consultant, Right Trac Financial Group, Inc. NMLS # 2709) over 7 years ago

It's easy to do Joe.  And doesn't take much time.  For me the peace of mind is worth it.  There are so many recalls!

Posted by Jay Markanich, Home Inspector - servicing all Northern Virginia (Jay Markanich Real Estate Inspections, LLC) over 7 years ago

Well Sir Jay I have heard of CPSC and when I finish my comment will register.  Thank you for all your posts keeping us up to date with whats going on

 

Posted by James Dray, Exceptional Agents, Outstanding Results (Fathom Realty) over 7 years ago

You're welcome James.  That is the purpose of AR!  Registering keeps the marplots out of your life.

Posted by Jay Markanich, Home Inspector - servicing all Northern Virginia (Jay Markanich Real Estate Inspections, LLC) over 7 years ago

Smart move, Jay.  It's definitely to our advantage to send that card in or hit the Internet and get our products registered.  My son's car has had three or four recalls that were big buck issues.  Some of them were problems when he received the recall and bingo, they fixed it at no costs.  Send them in folks.  This is great advice!

Posted by Mike Cooper, GRI, Your Neighborhood Real Estate Sales Pro (Cornerstone Business Group Inc) over 7 years ago

Good morning, Jay. Congrats on the feature!!!! I do wonder how many fill out the product registration card...

Posted by TeamCHI - Complete Home Inspections, Inc., Home Inspectons - Nashville, TN area - 615.661.029 (Complete Home Inspections, Inc.) over 7 years ago

I do every time Mike.  I think it's worth it.  Your son can attest to that too.

Thanks Michael.  I think this is really good advice.  I use the on line service, but the card works great!

Posted by Jay Markanich, Home Inspector - servicing all Northern Virginia (Jay Markanich Real Estate Inspections, LLC) over 7 years ago

I don't think I have ever, ever received a recall notice.  I don't think I have ever done a prodcut registration.  Hmm, I wonder if there is a connection.  Thanks Jay.  It something I have not thought about.  Excellent advice.

Posted by Rick Frissell, aka "The Red Baron of Real Estate" (HomeXpress Realty) over 7 years ago
The recall tip is a good one. Going to bookmark to reblog this coming week.
Posted by Cheryl Ritchie, Southern Maryland 301-980-7566 (RE/MAX Leading Edge www.GoldenResults.com) over 7 years ago

Jay, a great tip...i'm not sure i do it all the time and i agree one should.

Posted by Ginny Gorman, Homes for Sale in North Kingstown RI and beyond (RI Real Estate Services ~ 401-529-7849~ RI Waterfront Real Estate) over 7 years ago

Great tip Jay.  Some of these recalls are pretty important as it relates to safety.  Something we should all do.

Posted by Gabe Sanders, Stuart Florida Real Estate (Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales) over 7 years ago

That is much better than the days when you had to fill in the card and mail it in to register... I don't think I ever did that!

Posted by Fred Hernden, CMI, Albuquerque area Master Inspector (Superior Home Inspections - Greater Albuquerque Area) over 7 years ago

Even though most of my products are registered, the irony is that my 11 year old home was built by a builder now bankrupt and gone. So, those warranties have vanished.

Posted by Melissa Zavala, Broker, Escondido Real Estate, San Diego County (Broadpoint Properties) over 7 years ago

Great advice Jay;  We bought a "New" dishwasher awhile back and had it "fixed" 9 times before they replaced it, free.  Now when that happened, they said I need to pay for shipping, I made a fuss and they shipped free.  Just goes to show, the squeaky wheel gets the grease.

Posted by Kenneth Cole, NYS Licensed Real Estate Salesperson (Weichert Realtors Appleseed Group, 2043 Richmond Ave. S.I.N.Y. 10314. office phone 718-698-9797, Appleseedhomes.com -) over 7 years ago

Jay, good advice checking with the Consumer Product Safety Commission. Most manuafacturers won't admit there is a problem until there are numerous complaints. Found this out with the sticking gas pedal issue with the Prius.

Posted by Michael Setunsky, Your Commercial Real Estate Link to Northern VA over 7 years ago

I have always hesitated on this subject because of the invasion of privacy issues...Of course you want to be notified for product updates, but not at the expense of spam intrusions....On purchasing anything now a days, I search the Internet for complaints....You explain the subject well...thank you jay

Posted by Richie Alan Naggar, agent & author (people first...then business Ran Right Realty ) over 7 years ago

This is great information, Jay! I wouldn't have thought about the necessity of registering for product recall but I will be more diligent about registering from now on - thanks!

Posted by Peggy Chirico, REALTOR® 860-748-8900, Hartford & Tolland County Real Estate (Prudential CT Realty) over 7 years ago

Jay, Great information for everyone.

I did that with my t.v. a few years ago and did not realize that the extended warranty came with it. A simple question turned out to be a free repair.

It pays to know and become educated on the things you don't lol

Enjoy the day

Posted by Don MacLean, Realtor-Homes for Sale- Easton Mass (New England Real Estate Center Inc.) over 7 years ago

Hi Jay - I rarely register products as I think I will be bombarded by marketing.

Posted by FN LN over 7 years ago

Great post!  I might also add that recycling those old appliances keeps them out of landfills.  For anyone reading, check out this site:

http://planetgreen.discovery.com/home-garden/repair-recycle-dryer.html

Best of luck!

Posted by Jan Green, HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN (Value Added Service, 602-620-2699) over 7 years ago

great tip, it's an easy thing to look past!

Posted by Danny Dietl, Buy, Sell, Lease - iMetroProperty.com (www.dannyrealestate.com) over 7 years ago

Jay, I read this post and went right up to suggest it, but I was too slow; You were already a feature! Congrats!

This is really great stuff for all homeowners. I just got an email notice on my dishwasher at my last home being a fire hazard. If I hadn't registered it, I would not have known. I forwarded it to the new owner. They had already received the Snail-MAILED notice, and had an appointment for the FREE repair. Thanks to it being registered.

Important stuff folks! Take Jay's advice to heart!

Posted by Cheryl Dickson, Retired Realtor, GRI / Retired Home Inspector (Wichita Falls Association of Realtors - Staff) over 7 years ago

Great recommendation!  I confess, I rarely register anything,  I guess that should change.

Posted by Marge Piwowarski, Phoenix AZ Horse Property, LLC (Phoenix AZ Horse Property) over 7 years ago

Jay, it is sad that many of the appliances are now designed to fail as some point. My fairly recent experience with a nice front loader washer really show me how there is no care to produce products that will function properly as long as they should. This washer had a aluminum spider gear attached to a stainless steel drum. Galvanic action destroyed the spider gear and to repair it I would be in almost 2/3 the cost of a new one. So a new one is what I got.

Posted by Donald Hester, NCW Home Inspections, LLC (NCW Home Inspections, LLC) over 7 years ago

Jay - product registration is something many people never do because they think the company will then pester them with more adds for more stuff that they really don't want or need.

Writing down serial numbers and saving them in a secure manner is also a good thing to do ..... when a family member had their home broken into and robbed they were able to give the police the serial number of every piece of electronics that was stolen ..... the perpetrators were apprehended and those serial numbers are what led to them being charged

Posted by Kathy Clulow, Trusted For Experience - Respected For Results (RE/MAX All-Stars Realty Inc. Brokerage) over 7 years ago

You're welcome Rick.  Just another attempt at instruction!

Thanks Cheryl.  Reblog away.  The more eyes that see this the better.

I do with the big stuff Ginny.  Those little things, toys and small electronics I don't.

Gabe - safety is the name of the game.  I try to keep my clients up on that as much as I can.

Posted by Jay Markanich, Home Inspector - servicing all Northern Virginia (Jay Markanich Real Estate Inspections, LLC) over 7 years ago

Fred - our new dryer came with that card!  You can do it that way too, but you are relying on a lot of things to make sure they get the right information. 

Melissa - it isn't the warranties that are so relevant as the recall notices, which can come many years after the warranties have expired.

Ken - they will try to get you to participate as much as possible!  You can get out of it, apparently!

Michael - there are so many products, each with so many things that can fail, it is best to make sure the manufacturers know what we own of theirs.

Posted by Jay Markanich, Home Inspector - servicing all Northern Virginia (Jay Markanich Real Estate Inspections, LLC) over 7 years ago

I agree Richie.  I hate that too!  That's why they don't get anything more from me than the relevant information.  If they start spamming me I just unsubscribe.

Great Peggy!  I have another convert!

That's right Don - we don't know what we don't know!  I just give them the relevant stuff.

Marc - just unsubscribe, but doing that doesn't discount their obligation to inform you of recalls.

Posted by Jay Markanich, Home Inspector - servicing all Northern Virginia (Jay Markanich Real Estate Inspections, LLC) over 7 years ago

Jan - I assure you nobody would want my dryer recycled!  It was a mess after to many years.  It would have cost more to recycle it than to produce a new one!  Not efficient that!

Danny - yes, and hence the post!

Cheryl - was the serial number was GSD-500D or GSD-500G?  I have warned owners of those serials for years!  The new owner would not have gotten that notice!  Good for you.

Marge - repent!  And repent now!  This message brought to you from The Church of Product Registration.

 

Posted by Jay Markanich, Home Inspector - servicing all Northern Virginia (Jay Markanich Real Estate Inspections, LLC) over 7 years ago

Don - makes sense that would happen with parts manufactured in so many different countries and assembled in another.  Good you could get a new one - did you have to buy it?

Kathy - you can avoid the marketing.  But it's a good idea to save those serial numbers!

Posted by Jay Markanich, Home Inspector - servicing all Northern Virginia (Jay Markanich Real Estate Inspections, LLC) over 7 years ago

Good information to know. I haven't in the past as I haven't bought anything new in the past couple year.

Posted by Robert L. Brown, Grand Rapids Real Estate Bellabay Realty, West Mic (www.mrbrownsellsgr.com) over 7 years ago

But when you do Robert, register it!

Posted by Jay Markanich, Home Inspector - servicing all Northern Virginia (Jay Markanich Real Estate Inspections, LLC) over 7 years ago

Thanks, Jay. Registering products is good advice that I need to be better at doing 'just in case'. I've signed up for the CPSC emails as well.
Thanks,
Bruce

 

Posted by Bruce Kunz, REALTOR®, Brick & Howell NJ Homes for Sale (C21 Solid Gold Realty, Brick, NJ, 732-920-2100) over 7 years ago

Jay, 

Great advice.  We've been here 16 years and now that you mention it, we've replaced everything!!!!!  The best news is we are now at above builder grade (more of your mid-high range) items on sale that will have longer life spans.  

Off to do some registering.

All the best, Michelle

Posted by Michelle Francis, Realtor, Buckhead Atlanta Homes for Sale & Lease (Tim Francis Realty LLC) over 7 years ago

You are a true disappointment to the manufacturer for not providing your demographic information and permission to send offers, ads, solicitations and product new to you. Sure, there will notify you if there is a problem with your product but how are they going to sell you anything?

Posted by John Juarez, ePRO, SRES, GRI, PMN (The Medford Real Estate Team) over 7 years ago

Jay - This is great advice and some that I know I need to take the next time I buy a new appliance.

Posted by Christine Donovan, Broker/Attorney 714-319-9751 DRE01267479 - Costa M (Donovan Blatt Realty) over 7 years ago

Bruce - those emails can be a bit much to keep up with!  But good that you are involved with them.

That's about the quality we buy too Michelle.  They are more efficient too.

John - that's pretty much what I said to Debbie in comment 2.  They won't like me for not giving them fodder!

Christine - keep it in mind!  There are very good reasons!

Posted by Jay Markanich, Home Inspector - servicing all Northern Virginia (Jay Markanich Real Estate Inspections, LLC) over 7 years ago

Jay, I didn't know that would send you an email if there is a manufacturer recall or part replacement.  I will start doing that immediately.

Posted by Steve Warrene, Pittsburgh Real Estate Investment Specialists (Your Town Realty) over 7 years ago

They will if you tell them you have their product and what your product's information is Steve.  But you have to register with the manufacturer.

Posted by Jay Markanich, Home Inspector - servicing all Northern Virginia (Jay Markanich Real Estate Inspections, LLC) over 7 years ago

Hmmm... I always ignored those things but now I'll think twice about it.  Thanks for sharing your experience about them.

Posted by S. Leanne Paynter ☼ Broward County, FL, Davie, Plantation, Cooper City & Weston Specialist (United Realty Group, Inc.) over 7 years ago

Thanks Leanne.  And you should register something upon buying it now!

Posted by Jay Markanich, Home Inspector - servicing all Northern Virginia (Jay Markanich Real Estate Inspections, LLC) over 7 years ago

Great tip Jay.  I'm guilty of not registering all my products, but it is something on my list to always do.

 

 
Posted by Luis Iniguez, Search Inland Empire Homes For Sale - Short Sale Agent (Option One Real Estate) over 7 years ago

Good reminder post.  Even though I know better I rarely ever check on recalls or even write down any information. 

Posted by Timothy Mattingly, Louisville Homes for Sale (Louisville Homes Team Louisville KY louisvillehomesreport.com) over 7 years ago

Jay, this is something so many people, including myself, fail to do.  And you are right, this failure can only have negative impact.  Thanks for the reminder.

Posted by Chris Smith, South Simcoe, Caledon, King, Orangeville Real Esta (Re/Max Chay Realty Inc., Brokerage) over 7 years ago

Hi Jay--this is great advice and not something I would have thought about.  I just bought a new washer and dryer and did do the product registration, but I thought that was about the warranty and never considered the possibility of a recall. 

Posted by Janet Jones, Home Staging, Interior Redesign Kihei, Maui, Hawaii (Just Your Style Interiors, LLC) over 7 years ago

Luis - it doesn't take much time.  Keep it on your list!

Timothy - if you register your purchase, you don't have to worry about recalls.  They will notify you.

Chris - good to remind!  I thought it would make a good post.

Janet - get the relevant info off your information plaques and go on line to the manufacturer.  You can still register them.

Posted by Jay Markanich, Home Inspector - servicing all Northern Virginia (Jay Markanich Real Estate Inspections, LLC) over 7 years ago

Just recently register my new boiler. I want info if necessary and it gave me an extended warranty. 

Posted by James Quarello, Connecticut Home Inspector (JRV Home Inspection Services, LLC) over 7 years ago

Then I'd take it Jim!  I think recalls are the bane of modern manufacturing and we need to be cautious.  Produced here, assembled there - installed in my house!  Keep an eye out!

Posted by Jay Markanich, Home Inspector - servicing all Northern Virginia (Jay Markanich Real Estate Inspections, LLC) over 7 years ago

This is why services, such as RecallChek are great for home buyers and sellers. By reporting the model/serial numbers at the home inspection, the service will let you know if any of the appliances in the home are part of a recall and then provide the steps to take therein.

Posted by Atlanta's Home Inspector, David Lelak IHI Home Inspections, Experience the IHI Difference (IHI Home Inspections 404-788-2581) over 7 years ago

I have not heard of that service D&B!  Thanks.  That's what AR is for!

And when recalls happen the manufacturers are very responsible about getting the word out - everything is liability of course.

Posted by Jay Markanich, Home Inspector - servicing all Northern Virginia (Jay Markanich Real Estate Inspections, LLC) over 7 years ago

Jay

As many agree with registration, one thing that has improved is the ability to so on-line and the option to opt out of emails from the company and their affiliates for info on anything except safety issues. It was a bit of a pain a few years ago and often the source of junk mail.

Posted by Curtis Van Carter, Your Napa Valley Broker Extraordinaire (Better Homes & Gardens Wine Country Group) over 7 years ago

It was Curtis!  That's why when I go to the manufacturer on line I don't give them permission to contact me about anything but recalls and notices.

Posted by Jay Markanich, Home Inspector - servicing all Northern Virginia (Jay Markanich Real Estate Inspections, LLC) over 7 years ago

Jay -- a great reminder of the importance of making sure you follow through with the registration.  Don's (#29) comment caught my eye, as we have a freezer that we have had for nearly 30 years, and it is still going strong (and I think my brother still has the one our family had when we were growing up) - and yet my son's refrigerator failed in under 10 years.  They just don't make them like they used to (and I can't find one as big as I have, for sale if mine ever fails).

Posted by Steven Cook (No Longer Processing Mortgages.) over 7 years ago

You are right about that Steven.  But any freezer (or fridge) that you own manufactured before about 1998 is killing you (KILLING YOU!) in energy costs!

Posted by Jay Markanich, Home Inspector - servicing all Northern Virginia (Jay Markanich Real Estate Inspections, LLC) over 7 years ago

Good advice.  I'm very bad at this.  We registered our kids car seats... and I think that's about it.  I ought to take your advice.  The next time I register something, it will be because of you :)

Posted by Reuben Saltzman, Delivering the Unbiased Truth. (Structure Tech Home Inspections) over 7 years ago

Woulda, coulda, shoulda Reubs.  I think the last time you checked the wiring of your range it was because of me.

I'm having a bad influence.

Well, at least your music is improving - "He Ain't Heavy, He's My Hot Tub..."

Posted by Jay Markanich, Home Inspector - servicing all Northern Virginia (Jay Markanich Real Estate Inspections, LLC) over 7 years ago

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