At Jay's College of Home Appraisal we want to make absolutely sure our students understand what a home appraisal is. Our Mission Statement: When you graduate, we want you to understand what a home inspection is, what a home appraisal is and how to tell the difference!
This conversation actually happened not long ago.
This is someone who should have enrolled at Jay's College of Home Appraisal BEFORE calling to schedule a home inspection! (I cleaned it up a bit...)
(Ring, ring. My ring tone is Let It Be, by the Beatles.) "Jay Markanich"
"Hi Jay. My Realtor tells me that you are the only person I should call to appraise my house. I need to schedule it early next week."
"No problem, I'll be happy to. But you should know that I am a home inspector, not an appraiser. Is that what you're looking for?"
"Your website is very informative and yes, I want my house appraised."
"An appraisal determines the value of..."
(I was cut off. The voice is angry now.) "I know very well what an appraisal does! That's why I called! I understand that you have been doing this for a long time?! Do you want to perform a home appraisal for me or not!?"
(Obtusely persistent, I proceed to try to explain what an appraisal is and what a home inspection is.) "Sir. The bank doesn't have any involvement with me, you do. I am a private, professional home inspector. My job is to evaluate the house and its components for..."
(Cut off again. He is very angry now and shouting. It's gotten fun!) "HOLY MOSES! FOR SOMEONE WHO CLAAAIIIMS TO DO THIS FOR SO LONG, YOU DON'T SEEM TO KNOW MUCH! I HAVE ALREADY PAID THE BANK FOR THEIR INSPECTION, AND A TERMITE COMPANY FOR THEIR INSPECTION! ALL I WANT IS AN APPRAISAL!! AND NOOOOWWW THE LAST PERSON I WANT TO DO ONE IS SOMEBODY AS STUPID AS YOU!!"
That was followed by a nuclear click!
I have no idea who referred him to me. For all I know he has told that Realtor what a dope I am, and my name is being passed around the office as someone not to deal with! If the Realtor who referred him knows me, he/she will call and I will set it straight. But so far, nobody has called!
My recommendation: Before your client calls a home inspector, you should explain the difference between a home INSPECTION and APPRAISAL. Or simply suggest they enroll in Jay's College of Home Appraisal - our mission statement says it all!
And as to the phone call: 1. I really, really cleaned it up! and 2. Sheesh!
Jay Markanich Real Estate Inspections, LLC
Based in Bristow, serving all of Northern Virginia.
Office (703) 330-6388 Cell (703) 585-7560